Cancellation, Return & Exchange Policy
Cancellation policy:
- Customer Cancellations: You can cancel within 24 hours of placing your order by emailing contact@sarvaabykriti.com or calling +91-8920665517. Cancellations will receive a credit note or an exchange for an item of equal value.
- Our Cancellations: We may cancel orders due to material unavailability, listing errors, or suspected fraud.
- Cancellation Fee: Prepaid order cancellations are subject to a 2-3% payment gateway fee.
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Credit Note Validity: Credit notes are valid for 90 days.
Return and refund policy:
- We do not accept returns or offer refunds once an order has been delivered.
- Sale items are final sale and cannot be returned.
- Approved refunds will be processed and credited within 3-4 working days
Exchange Policy:
- Eligibility: Unused, unworn items with original packaging and tags can be exchanged.
- Exclusions: Exchanges are not offered for minor color or fabric variations.
- How to Exchange: Contact us within 24-48 hours of delivery via email at contact@sarvaabykriti.com or call +91-8920665517, or submit a request on our website here.
- Exchange Fee: A ₹300 per product processing fee applies. Please email the payment screenshot.
- Shipping Options: We can arrange a reverse pickup only after the payment.
- Exchange Processing: After quality inspection, the new size will be shipped within 7-10 working days and delivered within 4-5 working days after disptach. Only one exchange per order is permitted. If the requested size isn't available, a 90-day credit note will be issued.