Refund policy

Return and refund policy

At Sarvaa by Kriti, we strive to ensure that every order reaches you in perfect condition. If you wish to request a return, please read our policy carefully.

Return Request Window

• Return requests must be raised within 2 days of delivery.
• Requests made after this period will not be accepted.

Return Eligibility

• Returned products must be unused, unwashed, and in their original condition with all tags and packaging intact.
• Once the returned article is received, it will undergo a quality inspection by our team.

Store Credit Policy

• We do not offer refunds.
• Upon successful quality inspection, a store credit equivalent to the order value minus ₹200 towards shipping and handling charges will be added to your customer account.
• The store credit can be used for future purchases on our website.

Credit Validity

• Store credit will remain valid for 1 year from the original date of purchase.
• Expired credits cannot be extended or reissued.

Important Notes

• If the returned product does not pass the quality check, the return request may be declined and the product will be shipped back to the customer.

For any assistance regarding returns, please contact us at contact@sarvaabykriti.com

 

Cancellation policy:

• Customer Cancellations: You can cancel within 24 hours of placing your order by emailing contact@sarvaabykriti.com or calling +91-8920665517. Cancellations will receive a credit note or an exchange for an item of equal value.
• Our Cancellations: We may cancel orders due to material unavailability, listing errors, or suspected fraud. 
• Cancellation Fee: Prepaid order cancellations are subject to a 2-3% payment gateway fee.
• Credit Note Validity: Credit notes are valid for 90 days.